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Actionable data, not static reports
Research is wasted if it doesn’t result in actions. We don't just tell you what your users need: we deliver everything you need to know about them inside a bespoke research repository that helps things get done.
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What we do for you
Our UX research projects keep delivering value long after we’ve left the building. We’ve created an action-focused process and developed our own research repository to help your findings come alive. We’ll still give you a report, but ours are different - they improve automatically each time our platform does.
Our process
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We take your existing work and process it into a Filo. Previous agency projects, induction documents, reports and presentations: all of it gets processed into a “single source of truth” which your whole organisation can use - and which shows where more research is needed.
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All inside a fully-functioning digital repository that your whole company can use
When we talk with your customers, we’re interested in everything. We’ll fill the gaps identified during the audit, but we’ll also capture anything and everything that’s relevant to your business - and then curate the findings for you. Everything we learn is processed into a UX research repository containing videos, journey maps, roadmaps, and more.
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All inside a fully-functioning digital repository that your whole company can use
Research is only useful if it makes something happen - and we can help with that too. If you need help turning customer problems into consumer products, our designers can deliver anything from basic wireframes to fully-realised prototypes - and even test these with your users.
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All traceable back to specific user insights, and measured using hard data
We’re a truly full-service agency: we can take you all the way from research to fully-developed commercial product. We built Filo ourselves following the principles outlined here, and we can help you create an industry-leading solution to any of the problems our research identifies.
All traceable back to specific user insights, and measured using hard data
Our process
Our approach of delivering world-class research within a bespoke digital repository has helped companies in a wide range of industries
Auditing a global e-commerce platform
Want to know more?
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