Research is wasted if it doesn’t result in actions. We don't just tell you what your users need: we deliver everything you need to know about them inside a bespoke research repository that helps things get done.
We take your existing work and process it into a Filo. Previous agency projects, induction documents, reports and presentations: all of it gets processed into a “single source of truth” which your whole organisation can use - and which shows where more research is needed.
When we talk with your customers, we’re interested in everything. We’ll fill the gaps identified during the audit, but we’ll also capture anything and everything that’s relevant to your business - and then curate the findings for you. Everything we learn is processed into a UX research repository containing videos, journey maps, roadmaps, and more.
Research is only useful if it makes something happen - and we can help with that too. If you need help turning customer problems into consumer products, our designers can deliver anything from basic wireframes to fully-realised prototypes - and even test these with your users.
We’re a truly full-service agency: we can take you all the way from research to fully-developed commercial product. We built Filo ourselves following the principles outlined here, and we can help you create an industry-leading solution to any of the problems our research identifies.
We built Filo because every company we’ve worked for needed a “single source of truth” for their insights. Every project we conduct will be delivered to you like this - safe, secure, and even in-line with your company brand.
What you’re used to seeing as a static PDF will now be an interactive UX research repository that gets better with every update. Roadmaps, presentations, journey maps and videos - all inside a research repository your whole company can use.
Our approach of delivering world-class research within a bespoke digital repository has helped companies in a wide range of industries